Refund Policy

It is our aim that you will be satisfied with the Membership and feel supported, gain knowledge, and make business contacts. However, we appreciate that there may come a time when you wish to leave the Membership.

As you have instant access to the Membership resources, you will not be entitled to a refund of your subscription fees should you join at the monthly level and then wish to leave. For the annual membership, you have 14 days from the date of sign up to request cancellation of your subscription in order to receive a refund. Please consider the detail of the Membership carefully before purchasing and get in touch to ask any questions about suitability.

Should you wish to cancel your Membership, it may take up to 7-days to process the cancellation. This can be done by logging into your account profile and completing the request to cancel your account. If you decide to cancel your membership, your membership access will end on the last day of your payment cycle.

We reserve all rights to cancel the program for any reason without prior notice. In such circumstances a refund will be provided for the remainder of that month or year as applicable.

Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect:

  • If you fail to pay your Membership fees by the relevant due date.
  • If you commit a repudiatory breach of the Terms of this agreement.
    • Poor conduct is given one warning; if the online behavior is repeated, the account will be automatically terminated. Members who violate copyright laws and protections or sell unauthorized items will have their membership terminated. Membership is a benefit of belonging to a community who follow our reasonable rules and treat other members well.
  • As decided at our sole discretion from time to time.